Privacy Policy

Your personal information will be tightly guarded by Aquapac. We do not sell, rent, lease, trade, swap, exchange, or barter our customers’ details unless they give us permission to do so.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

If you opt in to our mailing list we will keep your details on file so we can email you from time to time to let you know about New Stuff. We do this using software from Constant Contact which features SafeUnsubscribe™ – there is an unsubscribe option at the beginning and end of every mail.

The information we hold will be accurate and up-to-date. You can check the information that we hold about you by emailing us with your current details. If you find any inaccuracies we will correct them promptly.

If you have any questions regarding your privacy, please contact us.

For our full GDPR Policy, please click here.

 

Use of Cookies

The Aquapac site uses cookies to track page usage anonymously to enable us to analyse user behaviour (Google Analytics). Your use of the Aquapac site beyond the front page assumes you are granting us permission to place those cookies.

Returns Policy – Warranty Claims

Should you have cause for complaint all you have to do is contact us. Keep the dispatch note that arrives with your goods, as you will need to quote the invoice number and date. If the case is defective we will replace it free of charge or offer a full refund including your shipping costs.

Complaints 

There may be occasions when you are unhappy with the service that has been provided to you by Aquapac. In these cases we endeavour to be fair and efficient in handling any complaint you might have and your complaint will be dealt with confidentially by a Company Director.

If you have a complaint please either write to Tim Turnbull, Chief Executive, Aquapac International Limited, 7 Bessemer Park, 250 Milkwood Road, London SE24 0HG, United Kingdom, or use our Contact Form.

We will endeavour to give you an answer within 5 working days and will provide you with a likely timescale for resolving the dispute. We will keep you informed about the progress of your complaint.

We regularly review our complaints procedure and welcome any suggestions you may have in relation to its improvement.

Aquapac International is a manufacturing company.
Company Registration No. 01756654
Place of Registration: England and Wales
Date of Incorporation: 27/09/1983
VAT Registration No. 394543719

Trade/Professional Bodies Membership Numbers:
Outdoor Industries Association – 1386